What is a Certified Pre-Owned Mercedes-Benz?

Every Certified Pre-Owned Mercedes-Benz must pass a rigorous 130+ point inspection in order to qualify for a Mercedes-Benz Certified Pre-Owned Warranty. Explore below to find out how the Certified Pre-Owned Limited Warranty and the Certified Pre-Owned Extended Limited Warranty can give you and your Mercedes-Benz a whole new level of protection.

Warranty FAQs

When does the extended coverage take effect?

Your Mercedes-Benz Certified Pre-Owned Extended Limited Warranty coverage begins the moment the vehicle's new-car warranty and subsequent Certified Pre-Owned Limited Warranty coverage ends, with no time overlap among the three warranties.

Who will honor my Extended Limited Warranty?

Rest assured: The Mercedes-Benz Certified Pre-Owned Extended Limited Warranty is honored at any of the more than 300 authorized Mercedes-Benz Dealers nationwide. Any warranty work will be done using genuine Mercedes-Benz Parts.

Will I be asked to pay any sort of deductible?

Absolutely not. Unlike many other pre-owned warranty programs, the Mercedes-Benz Certified Pre-Owned Extended Limited Warranty contract will never ask you to pay any additional fees for warranty-covered service, parts or labor.

Can I transfer the Extended Limited Warranty coverage?

If you sell your Certified Pre-Owned Mercedes-Benz to a private party, the new owner can continue the Extended Limited Warranty coverage.

What if I have other warranty questions?

Your Mercedes Benz Representative is trained to answer any Pre-Owned Mercedes-Benz questions, including those about the Extended Limited Warranty program. And as a Mercedes-Benz customer, you're never further than a free phone call away from our Customer Assistance Center (1-800-FOR-MERCEDES), with representatives standing by to respond to all types of Mercedes-related warranty questions, 24 hours a day, 365 days a year.

When you're thinking about buying or leasing a Pre-Owned vehicle, it's always a good idea to consult the experts. For answers about buying a Mercedes-Benz Certified Pre-Owned vehicle, consult the experts at Mercedes-Benz of Northwest Arkansas. Our representatives know everything about the Mercedes-Benz Certified Pre-Owned program, including certification standards, purchase and leasing options, and coverage plans. Their goal is to help you make an informed decision about buying or leasing a Mercedes-Benz Certified Pre-Owned vehicle.

Mercedes-Benz Certified Pre-Owned Staff

Key members of a Mercedes-Benz Dealer's Certified Pre-Owned staff are required to attend certification training and demonstrate detailed knowledge and understanding of the program.


Delivery Standards

The Mercedes-Benz Certified Pre-Owned Representative provides a "Proof of Vehicle Soundness" portfolio with each Mercedes-Benz Certified Pre-Owned vehicle, which includes an Inspection and Certification Report, Mercedes-Benz Certified Pre-Owned Warranty booklet and Mercedes-Benz Certified Pre-Owned Checklist.


Financing Know-how

Contact us now to speak with a Mercedes-Benz Certified Pre-Owned Representative about The First Class Lease and First Class Financing from Mercedes-Benz Credit Corporation. These consumer-friendly financial products offer maximum flexibility, are easy to understand and are designed to meet your specific needs.


Inventory Standards

Your Mercedes-Benz Certified Pre-Owned Representative keeps a reasonable selection of Mercedes-Benz Certified Pre-Owned vehicles on hand for you to inspect and test drive.

When you buy a Mercedes-Benz Certified Pre-Owned vehicle, you receive much more than a fine automobile. You also reap the benefits of nationwide customer service and technical support that every Mercedes-Benz owner enjoys.

With 1-800-FOR-MERCEDES (1-800-367-6372) you are only a phone call away from 24-hour Roadside Assistance, Sign and Drive services (a free jump-start, flat-tire change with your existing spare, or some fuel for an empty tank), Trip Interruption and trip routing, product and technical information, or anything else related to your Mercedes-Benz.


Mercedes-Benz Certified Pre-Owned Exchange Privilege

Every Mercedes-Benz Certified Pre-Owned vehicle is sold with a 7-day/500-mile Exchange Privilege*. If you are not satisfied, return within 7-days/500 miles (which ever comes first), and the Authorized Mercedes-Benz Dealer will exchange it with another Certified Pre-Owned vehicle of equal or greater value (if the buyer wishes to pay the difference).

* Contact Mercedes-Benz of  Northwest Arkansas for details

Trip Interruption

Part of Mercedes-Benz Roadside Assistance, the Trip Interruption program reimburses** you for expenses up to $300 per day for up to three days in the event of a warranty-covered breakdown occurring more than 100 miles from home and causing an unexpected stay overnight.

**Reimbursement for actual documented meal, lodging and substitute transportation expenses incurred while your Mercedes is repaired at an authorized Mercedes-Benz Dealership.

Mercedes-Benz Dealer Support

Your Mercedes-Benz Certified Pre-Owned vehicle is supported by more than 300 authorized Mercedes-Benz Dealers nationwide, all of whom honor the standard Mercedes-Benz Certified Pre-Owned Limited Warranty and Extended Limited Warranties. If you have any questions or would like to know more, please contact us or make the short drive and visit our dealership today.

1-800-FOR-MERCEDES
Whether you need Roadside Assistance, product information, or you just can't remember how to program the radio, this is the magic number to call, 24 hours a day, 365 days a year.

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