Customer Testimonials in Bentonville AR

I've been coming to this Mercedes-Benz dealership for about eight years, and they have always taken great care of me and my vehicle. I bought my GLS 450 here, and I continue to bring it back for all of my service because I know I'm in good hands. Taylor is always so kind, welcoming, and genuinely makes every visit enjoyable. I recently had my annual service, and a couple of months ago I had two tires replaced. Both experiences were smooth, efficient, and professional. I also appreciate Phillip. He's always friendly, takes the time to say hello, and ... Read More

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Google - Jun 25, 2026

I've been coming to this Mercedes-Benz dealership for about eight years, and they have always taken great care of me and my vehicle. I bought my GLS 450 here, and I continue to bring it back for all of my service because I know I'm in good hands. Taylor is always so kind, welcoming, and genuinely makes every visit enjoyable. I recently had my annual service, and a couple of months ago I had two tires replaced. Both experiences were smooth, efficient, and professional. I also appreciate Phillip. He's always friendly, takes the time to say hello, and makes you feel like a valued customer. What keeps me coming back is the people. Everyone is warm, professional, and treats you with respect. Great service is one thing, but consistently making customers feel welcomed is what sets this dealership apart. It's hard to find consistent customer service these days, but this team has earned my trust over the years. I'm grateful to be part of the Mercedes-Benz family and wouldn't hesitate to recommend this dealership to anyone looking for exceptional service. Thank you to the entire team for another great experience!

Great Staff and Service!

Went there on a random Saturday and had one of the best salesmen ever. What turned into a day of just looking around, turned into buying a vehicle with everything and more. Noah, our sales guy, spent all afternoon with us testing different cars and showed us one that was too easy not to get. He knew everything from the brands history, to every interior and exterior component of the car. We highly recommend Noah, and Mercedes Benz of Northwest Arkansas!

Chris Bos is an amazing service writer. He was straightforward and thorough. He went above and beyond getting the parts for my car and making sure that it was ready in a timely fashion. We really appreciate everything he did.

I had an outstanding experience as an out of state buyer with MB of Northwest Arkansas. I have bought vehicles from a significant number of MB dealerships throughout the entire country, and I do not recall another one being better. Their communication was excellent and it was truly a pleasure doing business with them.

Noah Ruiz, Noah Ruiz, NOAH RUIZ. It’s the only name you need to remember. Top notch salesperson that was straightforward about pricing, excellent communication and EXCELLENT customer service. My car was at another location (Florida) that had to be transported up to NWA. It took about 10 days to get here, but he kept communications throughout its transit. When I arrived at the dealership, I witnessed him spot cleaning the exterior to ensure its perfection. He even adorned it with a big white bow. Noah’s attention to detail is impressive and definitely should not go unnoticed. The process at ... Read More

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Google - Apr 30, 2026

Noah Ruiz, Noah Ruiz, NOAH RUIZ. It’s the only name you need to remember. Top notch salesperson that was straightforward about pricing, excellent communication and EXCELLENT customer service. My car was at another location (Florida) that had to be transported up to NWA. It took about 10 days to get here, but he kept communications throughout its transit. When I arrived at the dealership, I witnessed him spot cleaning the exterior to ensure its perfection. He even adorned it with a big white bow. Noah’s attention to detail is impressive and definitely should not go unnoticed. The process at the dealership was quick and efficient. Due to a time crunch of my own, I did not have time to go over all of the cars bells and whistles. However, Noah reassured me that if any questions should arise to reach out and he would help. And he did just that! With a video instruction! Moving forward, my family will only be buying from him and we will be recommending him to any friends and family that should be in the market for a Mercedes. 10 STARS.

This is it... I took my 2022 C300 in for a B service. I'm told this will take 2-3 hours. I drop it off with both key fobs in the cup holder.First off, I went to lunch 'and came back about 40 minutes later and my car is sitting there with no one around. 10 minutes later, your car is ready. Really? So I pay $865. And I had to go back to get one of my key fobs changed "again" because it didnt work. But also, my car was filthy on the inside and outside like pigpen worked on ... Read More

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Google - Apr 23, 2026

This is it... I took my 2022 C300 in for a B service. I'm told this will take 2-3 hours. I drop it off with both key fobs in the cup holder.First off, I went to lunch 'and came back about 40 minutes later and my car is sitting there with no one around. 10 minutes later, your car is ready. Really? So I pay $865. And I had to go back to get one of my key fobs changed "again" because it didnt work. But also, my car was filthy on the inside and outside like pigpen worked on it. Now I'm wondering.... did you really change the filter, rotate all the tires, change the oil, change out the cabin filters, and change all the fluids in that short of time? I've been there for an A service on a different car and it took longer, but I sat with it . What a difference that makes! I don't trust them. Oh and my car is a certified pre-owned and I put less than 9k miles on it when I took it in.

Everything started out WONDERFUL when they wanted to sell us the vehicle... Unfortunately we signed paperwork to buy the vehicle while it was getting some "simple paint work" touched up, and we we picked up the vehicle roughly a week later. When the vehicle was scheduled for pickup, I immediately noticed that the front of the vehicle had a fender alignment issue on the corner the work was being done, and I was told it would be taken care of after we took delivery.... Since then I was given quite the runaround by the salesperson, then apparently was ... Read More

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Google - Apr 22, 2026

Everything started out WONDERFUL when they wanted to sell us the vehicle... Unfortunately we signed paperwork to buy the vehicle while it was getting some "simple paint work" touched up, and we we picked up the vehicle roughly a week later. When the vehicle was scheduled for pickup, I immediately noticed that the front of the vehicle had a fender alignment issue on the corner the work was being done, and I was told it would be taken care of after we took delivery.... Since then I was given quite the runaround by the salesperson, then apparently was cut completely off from getting anything communicated to me to handle the vehicle so they could deal directly with my significant other as she is the "sweet" one of the two of us. I should have known better honestly to deal with another SUPERIOR dealership after they COMPLETELY screwed her at the Mazda store a few years ago..... Pretty disappointed, but I should have known better....

Great dealership with an amazing sales department

Five star service from start to finish! Rusty Jackson is an incredible individual to deal with!

Very respectful team, went in to have my car looked at and got that plus more. Thank you again, i will be back

Quick and easy!

Great establishment and staff. Rusty made sure the buying process was quick and easy

Service techs are wonderful to be around, took my car down for service and I got more than what I could've ever asked for. Will be back, thank you!!

Great people. Great customer service. Very loyal.

I have had the privilege of owning several different vehicles over the years, and I have experienced dealing with several different dealers. I am exceptionally pleased to say Rusty Jackson has taken care of our business and our personal automotive needs without missing a beat! Rusty’s attention to detail, patients and professionalism absolutely exceeds any expectation one Could ever ask for.

My purchase with Mercedes was great! My salesman Brady Purifoy was amazing, knowledgeable and made the buying process seamless! If you are looking to purchase a used or new Mercedes ask for Brady- he comes highly recommended

Very good car buying experience, Scott was professional and respectful. Noah took a great deal of time explaining the vehicle operations and functions- ultimately leading us to make a purchase we are quite happy about. Noah was very focused on providing detailed information and anticipating many of our questions. Overall, a positive experience exceeding our expectations.

They have an amazing sales team. Cole is outstanding and the GM Rusty is a great guy. They will go out of there way to help you out

Exceptional experience. Brady spent 2 days cruising the streets of Bentonville with my wife and I…for clarity, we were test driving several vehicles. Mercedes of NWA had the GLE we wanted and we are very satisfied with the deal we put together on our new MB. Highly recommend Brady and MB NWA.

Great experience from start to finish! The exact car I wanted wasn’t on the lot. Noah quickly tracked it down, made sure every detail was correct, and followed up with me regularly to keep me informed of the estimated delivery. Noah and the rest of the team from Finance to delivery were excellent and very knowledgeable. Highly recommend Mercedes and Noah and team for your next vehicle!

We saw this car online as we were shopping for Mercedes convertible. When I reached out to the dealership, I got a quick response back from Cole. A great job of communicating and started us down the path of becoming Mercedes customers. We flew in from Texas to Arkansas as this car checked all the boxes for what we wanted. Cole picked us up from the airport, took us to the dealership and ensured the car detailed and ready to go when we got there. My wife and I both took a test drive and fell in love with this ... Read More

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Google - Mar 14, 2026

We saw this car online as we were shopping for Mercedes convertible. When I reached out to the dealership, I got a quick response back from Cole. A great job of communicating and started us down the path of becoming Mercedes customers. We flew in from Texas to Arkansas as this car checked all the boxes for what we wanted. Cole picked us up from the airport, took us to the dealership and ensured the car detailed and ready to go when we got there. My wife and I both took a test drive and fell in love with this car. We were treated like royalty and paid a fair price for this unique piece of German engineering. If you are looking for a Mercedes, we cannot recommend Cole and this dealership highly enough.

My recent experience with Mercedes-Benz of Northwest Arkansas has been extremely disappointing, especially considering the reputation associated with Mercedes-Benz as I have leased many vehicles with Mercedes Benz. I was in active communication with a sales representative regarding an AMG GLS 63 and a specific deal structure that was discussed. During conversation, the salesperson called with a disrespectful tone asking for my word that if he could secure the numbers with his manager, I would move forward with him and stop speaking with other dealerships. Out of respect for that request, I agreed and paused conversations with other Mercedes dealers. He ... Read More

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Google - Mar 11, 2026

My recent experience with Mercedes-Benz of Northwest Arkansas has been extremely disappointing, especially considering the reputation associated with Mercedes-Benz as I have leased many vehicles with Mercedes Benz. I was in active communication with a sales representative regarding an AMG GLS 63 and a specific deal structure that was discussed. During conversation, the salesperson called with a disrespectful tone asking for my word that if he could secure the numbers with his manager, I would move forward with him and stop speaking with other dealerships. Out of respect for that request, I agreed and paused conversations with other Mercedes dealers. He told me he would speak with his manager and call me back and that call never came. Over the next two weeks I attempted to follow up through both calls and text messages. My calls went unanswered and there was no communication. During that same time period, other Mercedes dealerships I had originally paused conversations with continued to follow up professionally while I was still waiting to hear back. Nearly two weeks later I finally received a text response. When I asked for a phone call to move things forward, I was told he was busy moving vehicles. Unfortunately, there was never any follow-up call after that. Out of fairness, I am not including the salesperson’s name here because my intention is not to publicly single someone out. However, the lack of communication, unprofessionalism, and follow-through has been extremely frustrating.

THE GREATEST!!

We appreciate the help and professionalism of the whole NWA Mercedes team in our purchase of our Mercedes. Our sales consultant Brad was knowledgeable and patient as we were deciding between three vehicles. He made the process seamless and was always available to answer our questions.

I just purchased my first Mercedes Benz! I found the vehicle at the dealership in Bentonville AR. I worked with Brady over the phone and he made the process work perfectly! Great people here and helped me a lot!! Will definitely call them again!!

I received excellent and very professional service when purchasing two vehicles. I am very grateful to Bad Hoff for their service and assistance.

Called interested in a car and wanted to come same day to transact. Brady who was very rude told me it would be at least a week to inspect it and it wouldn't be sped up or done for me purchasing the car. Then proceeded to criticize my place of work (i was calling on my work phone) when i asked why the car was listed on the website if its not available. i would of maybe been more interested if brady was professional or willing to come up with a solution but he just wanted to argue.

We just bought our second car from Mercedes of NWA. Both experiences have been very easy and frictionless. Brady helped us get our most recent car. He was extremely helpful, patient, and pleasant to deal with. Jackie was great in getting us set up in the car before we left as well. Thanks for the help!!!

Best car buying experience I ever had! Noah the salesperson was very knowledgeable and I never once felt pressured to purchase. He came through for me after purchase when I found a scratch on the top of my car that I didn’t see while at the dealership. The next day he got it into the shop for dent repair and paint! Just a few short months ago I bought a brand new car from another local dealership and had several issues in that short time. Not one representative tried to make it right. If you want superior service and ... Read More

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Google - Feb 14, 2026

Best car buying experience I ever had! Noah the salesperson was very knowledgeable and I never once felt pressured to purchase. He came through for me after purchase when I found a scratch on the top of my car that I didn’t see while at the dealership. The next day he got it into the shop for dent repair and paint! Just a few short months ago I bought a brand new car from another local dealership and had several issues in that short time. Not one representative tried to make it right. If you want superior service and a great car go see the team at Mercedes of NWA.

I recently purchased a car here and had a fantastic experience working with Brad Hoffmeister. His communication was excellent throughout the entire process. Unlike the typical 'snake oil' sales tactics you often find at dealerships, Brad was honest and spoke directly to the point. He made the transaction seamless and stress-free. If you're looking for a straightforward, transparent car-buying experience, I highly recommend asking for Brad.

Great Sales and Service. Scott for sales and Anthony for service. Both always offering the very best!

I was looking for a specific Mercedes for my wife but couldn’t find anything local. I found a few vehicles on Mercedes-Benz of Northwest Arkansas’s (MB of NWA) site and contacted them to ask a few questions. Harrison Campbell reached out and was very helpful. The next day I called the dealership and spoke with Harrison to get more specific information about the vehicles I was looking at. He helped me eliminate those that didn’t meet all of our criteria and added a few that I hadn’t caught in my net when searching their site. Being ... Read More

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Google - Jan 4, 2026

I was looking for a specific Mercedes for my wife but couldn’t find anything local. I found a few vehicles on Mercedes-Benz of Northwest Arkansas’s (MB of NWA) site and contacted them to ask a few questions. Harrison Campbell reached out and was very helpful. The next day I called the dealership and spoke with Harrison to get more specific information about the vehicles I was looking at. He helped me eliminate those that didn’t meet all of our criteria and added a few that I hadn’t caught in my net when searching their site. Being two hours away from the dealership, Harrison wanted to make sure he had something on hand worth our time to make the drive. I was extremely impressed with his willingness to help work through the inventory to find the vehicles that met most of our requirements, getting down to two potential candidates that made it worth the drive. I asked Harrison, if we come down there and like what we see, we will want to drive it home same day. No problem, he said. We can make that happen. My wife and I left home at noon and arrived at the dealership at 2 pm. Harrison had the two candidate vehicles ready to go for test drives. He covered the basics and we hit the road. We made our decision and it didn’t take long and we were talking to Zane McConnell. We signed some paperwork, wrote a check and drove off with our new GLS 450! We had an incredible experience with Harrison at MB of NWA, and Zane made the purchase process easy. I know there are others behind the scenes, but my wife and I met personally with only Harrison and Zane to make this purchase. I highly recommend working with this dealership if you’re in the market for a Mercedes and if you’re within a 2-3 hour driving radius of Bentonville! They’ll make it worth your drive. They certainly did for us! Thank you, Harrison! And thank you MB of NWA!

What an awesome dealership! Noah and Rusty went above and beyond to help us. Will definitely only buy at this dealership. Thank you!!

Noah Ruiz was very helpful and made the buying process stress free, quick, and easy. We are very grateful for his attentiveness and commitment to getting us a good deal. Would highly recommend NWA Mercedes-Benz

The absolute best, easiest car buying experience! ⭐⭐⭐⭐⭐ I just purchased a new Mercedes and I cannot say enough good things about the team here. From start to finish, this was hands-down the best and most seamless car-buying experience I’ve ever had. Cole, my salesperson, was a total pro. He was effortless and easy to work with, maintaining amazing communication throughout the entire process. He worked hard to get the deal done and truly went above and beyond, taking the extra time to walk me through every feature of the car so I felt completely comfortable before driving off the ... Read More

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Google - Dec 30, 2025

The absolute best, easiest car buying experience! ⭐⭐⭐⭐⭐ I just purchased a new Mercedes and I cannot say enough good things about the team here. From start to finish, this was hands-down the best and most seamless car-buying experience I’ve ever had. Cole, my salesperson, was a total pro. He was effortless and easy to work with, maintaining amazing communication throughout the entire process. He worked hard to get the deal done and truly went above and beyond, taking the extra time to walk me through every feature of the car so I felt completely comfortable before driving off the lot. When it came time for the paperwork, Zane in finance was incredible. He was super nice and impressively efficient. Even when the computers decided not to cooperate, he stayed calm and handled everything quickly to get me on my way. If you’re looking for amazing customer service and a stress-free environment, go see Cole and Zane. I’m thrilled with my new Mercedes and so grateful for such a positive experience!

Brad was great with helping us

Overall, the customer service started off strong during the initial buying process. However, once the deal was completed, any follow-up concerns were ignored and the level of service dropped significantly. I would recommend staying away from working with Jacob Hostetler and Luke Brown. They come across as friendly and helpful during the sale, but in my experience, they did not show genuine care for customers once the paperwork was signed.

I recently purchased an AMG GT 53 from Mercedes-Benz of Northwest Arkansas and the experience was excellent from start to finish. The process was straightforward, the numbers were transparent, and my trade was handled fairly. There was no pressure, just clear communication and follow-through the whole way. Special thanks to Rusty Jackson (General Manager) for overseeing everything and making sure it all stayed smooth and professional, Cole Ingram (Client Advisor) for a relaxed, informed sales experience, Zane McConnell (Finance Manager) for making the paperwork and options clear and efficient, and Jackie Presler (Product Concierge) for walking us through the car’s ... Read More

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Google - Dec 6, 2025

I recently purchased an AMG GT 53 from Mercedes-Benz of Northwest Arkansas and the experience was excellent from start to finish. The process was straightforward, the numbers were transparent, and my trade was handled fairly. There was no pressure, just clear communication and follow-through the whole way. Special thanks to Rusty Jackson (General Manager) for overseeing everything and making sure it all stayed smooth and professional, Cole Ingram (Client Advisor) for a relaxed, informed sales experience, Zane McConnell (Finance Manager) for making the paperwork and options clear and efficient, and Jackie Presler (Product Concierge) for walking us through the car’s features and getting the app and tech set up correctly. This is exactly how a premium brand should be represented. I’m very happy with the car and wouldn’t hesitate to recommend Mercedes-Benz of Northwest Arkansas.

Mercedes-Benz of Northwest Arkansas delivered a genuinely premium experience on my AMG GT 53 purchase. Pricing and trade figures were presented clearly, the process was efficient, and I always felt treated as a long-term client rather than just a transaction. I’d especially like to recognize Rusty Jackson (General Manager), Cole Ingram (Client Advisor), Zane McConnell (Finance Manager), and Jackie Presler (Product Concierge). Rusty ensured everything stayed smooth and professional, Cole handled the sales process with excellent product knowledge and no pressure, Zane made the finance side clear and efficient, and Jackie did a great job explaining the car’s technology ... Read More

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DealerRater - Dec 6, 2025

Mercedes-Benz of Northwest Arkansas delivered a genuinely premium experience on my AMG GT 53 purchase. Pricing and trade figures were presented clearly, the process was efficient, and I always felt treated as a long-term client rather than just a transaction. I’d especially like to recognize Rusty Jackson (General Manager), Cole Ingram (Client Advisor), Zane McConnell (Finance Manager), and Jackie Presler (Product Concierge). Rusty ensured everything stayed smooth and professional, Cole handled the sales process with excellent product knowledge and no pressure, Zane made the finance side clear and efficient, and Jackie did a great job explaining the car’s technology and setting up the app so we could drive away confident and comfortable. I would gladly return to this dealership and recommend it to others.

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Great mechanics and Service Dept. I purchased a used MB Sprinter Van (from someone in TX) and the front end vibrated and new tires wearing badly. Tranny also seemed not to shift correctly. MB-Bentonville mechanics serviced front end and tranny - now no shaking in the front end and the transmission is smooth. Very friendly service advisor and staff. Reasonable rates.

Highly recommend this dealership. Can't say enough about the amazing experience we had in purchasing our GLS450. Cole Ingram is your goto and was great thru the whole process. Truly amazing experience...you have a customer for life.

This five star review is for Vasko Liiov and MB of NWA. Fourth car Vasko has helped me with. Fabulous man, honest, knowledgeable. Ask for him.

I was at the dealership several months ago and witnessed something pre-horrific with how The service department handled a customer. I left a review at the time and then I was accused of being cohort with the person who the dealership belittled and demeaned, And to make matters worse, the service manager basically called me and threatened/strong armed me. This kind of behavior is not acceptable and people should think twice before using this dealership. And if this dealership thinks they can Strong arm me again , Let it be known I am insulated very well with some extremely hungry ... Read More

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Google - Sep 15, 2025

I was at the dealership several months ago and witnessed something pre-horrific with how The service department handled a customer. I left a review at the time and then I was accused of being cohort with the person who the dealership belittled and demeaned, And to make matters worse, the service manager basically called me and threatened/strong armed me. This kind of behavior is not acceptable and people should think twice before using this dealership. And if this dealership thinks they can Strong arm me again , Let it be known I am insulated very well with some extremely hungry attorneys!! I have my old review and I have my call log as well if anybody would like proof.

I had a voucher for an oil change but lost it. When I called Mercedes, a representative told me to come in and they might be able to help. When I arrived, I spoke with Mr. Zack, who explained that the offers come from a third party and could not be honored. I accepted this and paid for the oil change. The service was completed, but they forgot to update the small service tag on the windshield. When I asked, I was told they thought I didn’t want it changed. Now I don’t know at what mileage my ... Read More

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Google - Sep 8, 2025

I had a voucher for an oil change but lost it. When I called Mercedes, a representative told me to come in and they might be able to help. When I arrived, I spoke with Mr. Zack, who explained that the offers come from a third party and could not be honored. I accepted this and paid for the oil change. The service was completed, but they forgot to update the small service tag on the windshield. When I asked, I was told they thought I didn’t want it changed. Now I don’t know at what mileage my next oil change is due. Overall, the oil change was done, but the communication and follow-through could have been better.

Today I picked up my beautiful new Mercedes Benz and am so pleased with all the service I received on this car from Mercedes-Benz of Northwest Arkansas. Daniel Leuciuc was the salesman with which I had the pleasure of working during this purchase. He is very patient and goes out of his way to find the perfect car. He had to hunt for the car I wanted with a certain exterior and interior and not only found the exact car but made sure it was safely delivered to their dealership. Thank you, Daniel. There are several others I had the ... Read More

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Google - Aug 20, 2025

Today I picked up my beautiful new Mercedes Benz and am so pleased with all the service I received on this car from Mercedes-Benz of Northwest Arkansas. Daniel Leuciuc was the salesman with which I had the pleasure of working during this purchase. He is very patient and goes out of his way to find the perfect car. He had to hunt for the car I wanted with a certain exterior and interior and not only found the exact car but made sure it was safely delivered to their dealership. Thank you, Daniel. There are several others I had the pleasure to work with but I failed to get all their names. To you, thank you, also. This was not my first car to purchase from them and when I decided to get a new MB there was no hesitation about which dealership I’d use. Thank you, Daniel, and all the staff at Mercedes-Benz of NWA that helped make this a wonderful experience once again.

We were visiting Bentonville from Louisiana when we had a malfunction that left us unable to drive our car. I called Mercedes-Benz of Northwest Arkansas and spoke to Anthony, our Service Advisor. He was so helpful from towing to check-in at the dealership. Anthony and Travis, our technician went above and beyond to get us driving again. Everyone was so helpful and professional. That is why we love owning a Mercedes. Thank you, thank you, Mercedes-Benz of Northwest Arkansas!

i called on monday to leave an appointment because i lost my key and i asked the girl on the phone for the price of the key and she put me on hold 5 times to ask about how much is gone be for a key and she told me 439$ for the key and 199$ for 1hour labor. i tow my car there thursday so they can make a key for the car and when i get there i speak to a service guy name Anthony and he tells me is gone 1400 $ and i told him what i called on monday and ... Read More

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Google - Jul 11, 2025

i called on monday to leave an appointment because i lost my key and i asked the girl on the phone for the price of the key and she put me on hold 5 times to ask about how much is gone be for a key and she told me 439$ for the key and 199$ for 1hour labor. i tow my car there thursday so they can make a key for the car and when i get there i speak to a service guy name Anthony and he tells me is gone 1400 $ and i told him what i called on monday and the girl told me 634$ and his answer was she doesn’t know what she is talking about.i go to pick up the car today and right i was picking up the car i was waiting there a gentelman comes in and he tells the guy tell your manager that you charge me 2000$ for something that you didn’t even change you should see the guys face all red he was embarrassed he walked away.. the gentelman he told me watch out from this guys i believe him not goood is not the way you do business….

I pay for diagnostic in the Mercedes Benz because I had problems with my A/C and the diagnostic said if was the compressor and I bought the compressor in the Mercedes Benz but I send it to installed to other technician other place for replacement with the Mercedes diagnostic when he install the car have the same problem and it was a missing ground and the original one had the car it’s in good condition and finally he fix the problem, after that I’m call the Mercedes Benz and I took with the person in parts and ... Read More

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Google - Jun 27, 2025

I pay for diagnostic in the Mercedes Benz because I had problems with my A/C and the diagnostic said if was the compressor and I bought the compressor in the Mercedes Benz but I send it to installed to other technician other place for replacement with the Mercedes diagnostic when he install the car have the same problem and it was a missing ground and the original one had the car it’s in good condition and finally he fix the problem, after that I’m call the Mercedes Benz and I took with the person in parts and he send me for took with the manager, and he tell me I don’t accept the part (a/c) because you don’t make the work in his facility, and I telling if I’m make the work with you nobody tell me the real problem, I expend a lot a money and never they tell me that it’s the exact problem, Mercedes Benz in service it’s bad and his manager too

I’ve always loved Mercedes-Benz vehicles—they’re exceptional machines, and I truly enjoy owning my AMG C63S Coupe. Unfortunately, the experience at this dealership has been consistently disappointing and far below what you’d expect from a brand like Mercedes. 1. Breakdown on Day One: The very first day I drove my car off the lot—paid in full—it broke down with a check engine light. I had to bring it right back in for repairs, which was both frustrating and embarrassing while showing it to friends and family. 2. Poor Oversight on Repairs: I paid to have my ... Read More

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Google - Apr 2, 2025

I’ve always loved Mercedes-Benz vehicles—they’re exceptional machines, and I truly enjoy owning my AMG C63S Coupe. Unfortunately, the experience at this dealership has been consistently disappointing and far below what you’d expect from a brand like Mercedes. 1. Breakdown on Day One: The very first day I drove my car off the lot—paid in full—it broke down with a check engine light. I had to bring it right back in for repairs, which was both frustrating and embarrassing while showing it to friends and family. 2. Poor Oversight on Repairs: I paid to have my wheels repainted through the dealership, and I'm now going back for the third time due to poor craftsmanship. While they refunded me, they allowed the car to leave multiple times with obvious flaws—wasting my time and showing no quality control, despite acknowledging the issues themselves. 3. Warranty Mishandling: I paid $3,600 for an extended warranty (with a $1,000 discount they said was a gesture of goodwill after previous issues). They told me they'd send the paperwork shortly—but instead, quietly refunded my payment days later, saying I was no longer eligible. No explanation, no apology, and no effort to make things right. Mercedes-Benz makes great cars—but this dealership doesn’t stand behind them or their customers. I now use a trusted local European specialist who treats both me and my vehicle with the professionalism this brand deserves.

2 hours for an oil change

Made an appointment to test drive a car but it was Poor experience as the salesperson did not seem interested in selling us the car!

The service department is the worst I have ever dealt with very dishonest people that are only out to screw their customers. Took car in there told them don’t do anything until they figured out if warranty would cover it. When warranty group told me they were gouging me and they wouldn’t recommend me using this shop that they were not going to cover anything. This group still charges me $555 dollars to get car back. Mark the service manager let a 18 girl sign papers knowing she didn’t know what she was signing when she took car in. ... Read More

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Google - Sep 22, 2024

The service department is the worst I have ever dealt with very dishonest people that are only out to screw their customers. Took car in there told them don’t do anything until they figured out if warranty would cover it. When warranty group told me they were gouging me and they wouldn’t recommend me using this shop that they were not going to cover anything. This group still charges me $555 dollars to get car back. Mark the service manager let a 18 girl sign papers knowing she didn’t know what she was signing when she took car in. I would refer everyone to use another company unless you just like getting screwed over. This would be the last group I buy a car or get service from.

Service department manager should not be in any type of customer service. Extremely rude in person and on the phone. Spoke with the GM about the problem..he was taking it up with his manager. Now, we can't get Frank nor Phillip to talk to us as they always seem to be confidently out of their office, on the phone, or with someone and never return our calls. They had no problem taking our money for repairs, BUT when we didn't get 2 miles away we returned back to the shop. They then proceeded to have the vehicle for 3 ... Read More

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Google - Sep 12, 2024

Service department manager should not be in any type of customer service. Extremely rude in person and on the phone. Spoke with the GM about the problem..he was taking it up with his manager. Now, we can't get Frank nor Phillip to talk to us as they always seem to be confidently out of their office, on the phone, or with someone and never return our calls. They had no problem taking our money for repairs, BUT when we didn't get 2 miles away we returned back to the shop. They then proceeded to have the vehicle for 3 more weeks. Still PROBLEM UNSOLVED.

Extremely Disappointed – Misled Into a Terrible Decision I initially left a positive review about my car-buying experience at Mercedes-Benz of Northwest Arkansas, but after months of stress and frustration, I feel compelled to revise my review and share about how I was smooth talked into a terrible decision that has caused me nothing but grief. The sub standard sales service has also led me to this update. When I walked into the dealership, I had already finalized a car that I was going to buy in cash—a vehicle that was one-third the cost of what I ended up with. ... Read More

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Google - Sep 2, 2024

Extremely Disappointed – Misled Into a Terrible Decision I initially left a positive review about my car-buying experience at Mercedes-Benz of Northwest Arkansas, but after months of stress and frustration, I feel compelled to revise my review and share about how I was smooth talked into a terrible decision that has caused me nothing but grief. The sub standard sales service has also led me to this update. When I walked into the dealership, I had already finalized a car that I was going to buy in cash—a vehicle that was one-third the cost of what I ended up with. But the salesman completely disregarded what was good for me financially and practically. His only focus was pushing me into a more expensive lease to meet his quotas, with no concern for whether it suited my needs. I drive extensively for work, and despite expressing my concerns about mileage limits and charging accessibility, I was reassured with empty promises. The salesman specifically promised me that he would get me into a different car by December when there would be better deals. When I voiced concerns about the mileage limits, he told me repeatedly not to worry about going over, as he would find me a good solution when the time comes. But instead of following through, he quit the company and left me high and dry, stuck in a lease that is completely unsuitable for my needs, and no one has picked up where he left off. Now, I am already double my lease’s mileage allowance, setting me up for massive overage fees. On top of that, the promised two years of free charging is essentially useless—there is only one charging station in the entire San Antonio area where I can use it. I also struggle daily with the stress of having enough charge for the day, low chassis, which makes driving difficult and uncomfortable. Again, this was something I never would have chosen for myself had I been properly advised rather than pressured into a lease that does not align with my needs. I have to rent a car for work travel so I don’t put more miles on it, completely defeating the value of having this car. Adding to the frustration, the product manager assigned to help me was consistently unresponsive after I drove off the lot, ignoring my messages for weeks at a time. When I finally escalated the issue, another associate informed me that my original salesman had quit the company and hence the gap. This associate claimed he would do everything he could to help, even asking me to send pictures of my car to explore trade-in options. That was in late November i believe. I followed up in mid-December and was told they were “still working on it.” Now it is March, and I have received zero updates or solutions. I am paying a hefty monthly payment for a car that has only caused me stress and inconvenience, and I fully blame the team at Mercedes-Benz of Northwest Arkansas for putting me in this situation. Their tactics were deceptive, their customer service has been nonexistent, and their promises to resolve this issue have gone unfulfilled. It is clear that the sales team had no regard for my financial well-being or satisfaction—their only concern was making a bigger sale, no matter how unsuitable the car was for me. I expect management to take immediate action to rectify this situation. I was misled into a lease that is completely unsuitable for my needs, and I will continue to escalate my concerns until I receive a resolution.

Had a difficult time with Customer Service and they swear its above and beyond any other.. While there in person Cole was fine. But it was very difficult to communicate with him if your not standing there. Several times I would have to text more than once to get a response. Don't expect quick or even a reply in 5- 7 hrs.. oh you will get a txt stating they are busy and will get back to you .. the don't.. We ordered a new 2025 and I wanted to change the color .. I knew i would have to wait a ... Read More

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DealerRater - Jul 29, 2024

Had a difficult time with Customer Service and they swear its above and beyond any other.. While there in person Cole was fine. But it was very difficult to communicate with him if your not standing there. Several times I would have to text more than once to get a response. Don't expect quick or even a reply in 5- 7 hrs.. oh you will get a txt stating they are busy and will get back to you .. the don't.. We ordered a new 2025 and I wanted to change the color .. I knew i would have to wait a few more weeks so time was important ... I called , I left messages i got the " I'm busy I will get ahold of you in a bit" text. I'm sorry I just ordered and am purchasing a $100,000 car and I just wanted to change the color ... You can't call in 7 hrs. ( this was not the first time) .. I asked to change sales guys because I was so frustrated ... Frank the manager called my husband and in a nut shell said I needed to " calm down" Well that was it, Frank himself did the sale and said we would have better communication ... We asked for the deposit back and it was given the next day with out any issue.. I understand they are busy and they make money selling cars, but don't expect good communication unless your in the dealership directly .. so if your not local and cant go in with every question ... be aware.. In person Cole himself is a kind, knowledgable salesmen, Frank always gave us pause ... maybe there are understaffed, Maybe there is inner office dynamics .. but we left to another dealership and got the exact same deal..

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Extremely disappointed in the service at this location. When we purchased our car, it came with two keys. Somehow, someone in the service department lost the key. We came home with one key with the promise that they would find the second key and send it to us. Two years of asking and still no key. Every time we asked, we would get the run around. Finally, someone called and said it's long gone. Told us how much it would be that it is OUR responsibility to pay for it. How is it our responsibility? Extremely disappointed, especially with ... Read More

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Google - Jun 10, 2024

Extremely disappointed in the service at this location. When we purchased our car, it came with two keys. Somehow, someone in the service department lost the key. We came home with one key with the promise that they would find the second key and send it to us. Two years of asking and still no key. Every time we asked, we would get the run around. Finally, someone called and said it's long gone. Told us how much it would be that it is OUR responsibility to pay for it. How is it our responsibility? Extremely disappointed, especially with Mercedes Benz being a luxury car brand.

SERVICE COMPLAINT I made an appointment for routine maintainable for my sprinter at a time which was mutually agreed upon. Friday 3pm. This included an oil change, transmission flush and software update and one recall item. The female advisor who I booked the appointment with had to check with someone to make sure there would be enough time to complete this work late on a Friday. She confirmed that they would be able to accommodate in timely manor I drove almost 4hours, dropped off the van and got a ride from the dealer to my hotel. Called back around closing ... Read More

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Google - Mar 17, 2024

SERVICE COMPLAINT I made an appointment for routine maintainable for my sprinter at a time which was mutually agreed upon. Friday 3pm. This included an oil change, transmission flush and software update and one recall item. The female advisor who I booked the appointment with had to check with someone to make sure there would be enough time to complete this work late on a Friday. She confirmed that they would be able to accommodate in timely manor I drove almost 4hours, dropped off the van and got a ride from the dealer to my hotel. Called back around closing time and missed them Called Saturday morning and was told they only had 1 sprinter tech working and he had 3 vans ahead of mine and they might get to mine on Monday. I loaded up the Uber and rode back to the service dept to collect my keys. As a customer with multiple service visits to this dealer Including an expensive recall job I feel unimportant to them. Here's a suggestion from a fellow business owner: TREAT YOUR CUSTOMERS AS YOU WOULD LIKE TO BE TREATED we don't grow on trees and are quite able to find new suppliers or even shift to other brands If you would have called me prior to the service with an honest reason as to why you could not get to me that day, I would still be in your fold Instead, you totally wasted my time.

i went to Mercedes Benz with the intentions of buying a vehicle. i knew which car i wanted, which was in the lot. i walked around their lot for at least 15 minutes and no one approached me. i didn’t make it a big deal, went home, and planned to go again another day. i went back about 2-3 days later and again no one approached me after being there for ~15 min. i then went the following day with my husband (third time) and no one approached us. i don’t want to say our appearance had anything to do ... Read More

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Google - Mar 5, 2024

i went to Mercedes Benz with the intentions of buying a vehicle. i knew which car i wanted, which was in the lot. i walked around their lot for at least 15 minutes and no one approached me. i didn’t make it a big deal, went home, and planned to go again another day. i went back about 2-3 days later and again no one approached me after being there for ~15 min. i then went the following day with my husband (third time) and no one approached us. i don’t want to say our appearance had anything to do with this but to be ignored 3 times is concerning. anyways, i got frustrated of getting no help and ended up buying from BMW instead. BMW helped me right away as soon as i stepped onto their lot and a salesman from BMW actually helped me look at the car i was originally going to buy at Mercedes but i ultimately went with a car at BMW because of their customer service.

We are from Wisconsin and had some glass shatter on our vehicle. Anthony and his service crew helped us secure the vehicle so we could get home and also identified the parts we needed so we could get them ordered. So grateful.

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Service department is an absolute rip off, seems like a 1,900.00 repair one day turns into a 3,200.00 repair when you take it back to get it fixed. Unless you have unlimited money find a reputable / ethical place to take your Mercedes for repairs.

I have taken vehicle here for seven years. The service used to be phenomenal. The service now is awful. I thought it was just me having a fluke experience until I talked to a random stranger who told me that she is having the exact same problems with the service department. The difference is that my van was purchased before I moved to Northwest Arkansas and she had bought hers from this dealership. Two people having the same bad experience with the same service department. Both of us taking our vans in to have service done with the problems reoccurring ... Read More

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Google - Oct 8, 2023

I have taken vehicle here for seven years. The service used to be phenomenal. The service now is awful. I thought it was just me having a fluke experience until I talked to a random stranger who told me that she is having the exact same problems with the service department. The difference is that my van was purchased before I moved to Northwest Arkansas and she had bought hers from this dealership. Two people having the same bad experience with the same service department. Both of us taking our vans in to have service done with the problems reoccurring within a week.

Horrible experience. I brought in my CLS550 for service as the check engine light came on. I checked the light before I brought it in and it said cam adjuster sensor. The service tech Karol calls me and says sorry to tell you but you need a new engine, you have 90% leakage in 2 of your cylinders and over 30% in the rest. And a new engine will cost $99,000! My extended warranty company told Mercedes that they had to show the part that failed in order to process it. Matt the service manager said to get to the failed part the engine ... Read More

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Google - Sep 24, 2023

Horrible experience. I brought in my CLS550 for service as the check engine light came on. I checked the light before I brought it in and it said cam adjuster sensor. The service tech Karol calls me and says sorry to tell you but you need a new engine, you have 90% leakage in 2 of your cylinders and over 30% in the rest. And a new engine will cost $99,000! My extended warranty company told Mercedes that they had to show the part that failed in order to process it. Matt the service manager said to get to the failed part the engine had to be pulled and it would take 40 hours of labor at 240 an hour or $9,000. I had enough of their nonsense, paid them 1,000 for the diagnosis and had the car towed to Mercedes of Tulsa. Mercedes of Tulsa repaired it immediately for $250, new ignition coil. So fraudulent and seriously considering taking legal action. In response to your reply. I reached out to you for a refund and you wanted me to bring in my vehicle for you to inspect after you told me I needed a new engine. I don’t know anyone that would let you touch their car after the egregious conduct. The right thing to do would have been to apologize and refund my $. You have my number if you want to make it right. I’ll update this comment as needed.

Beware of their policies. I was trying to get work done on a 2002 Mercedes, I needed a new key made. I contacted the dealership to ask about having a key made for the vehicle, and they told me that no dealership will make a key alone, and the work would have to be completed by the dealership itself. They told me I would have to have the car towed two hours to their location, and that it’s impossible for just a key to be made. Called another dealership and they said to email them a copy of the title ... Read More

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Google - Aug 31, 2023

Beware of their policies. I was trying to get work done on a 2002 Mercedes, I needed a new key made. I contacted the dealership to ask about having a key made for the vehicle, and they told me that no dealership will make a key alone, and the work would have to be completed by the dealership itself. They told me I would have to have the car towed two hours to their location, and that it’s impossible for just a key to be made. Called another dealership and they said to email them a copy of the title and my drivers license and they’d make us a key. PREDATORY!! BEWARE!

My boyfriend and I arrived at the dealership yesterday afternoon. We got out of our vehicle and walked around the lot looking at different vehicles for about 15 minutes or more. A salesperson never approached us to attempt to help us, even though there were a couple of them around. As we were walking back to our car, a Caucasian gentleman pulled up and got out of his car and in about 2 minutes, he was approached by a salesperson. I can only assume that “appearance” played a part in this. We are not delusional enough go to a car dealership expecting ... Read More

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Google - Aug 20, 2023

My boyfriend and I arrived at the dealership yesterday afternoon. We got out of our vehicle and walked around the lot looking at different vehicles for about 15 minutes or more. A salesperson never approached us to attempt to help us, even though there were a couple of them around. As we were walking back to our car, a Caucasian gentleman pulled up and got out of his car and in about 2 minutes, he was approached by a salesperson. I can only assume that “appearance” played a part in this. We are not delusional enough go to a car dealership expecting service if we couldn’t actually AFFORD a car from said dealership. Now sure, we could have walked inside the dealership and asked for assistance, but why should we have had to do that if the other gentleman did not have to.

My husband drove over fromTulsa to buy a GLS 450 and because we didn’t live in Arkansas, the salesman said we couldn’t buy from you. He was also extremely rude. Very disappointing.

BUYERS BEWARE!!!!! Went to trade on a used car and didn't find out that it was in an accident until we asked for the service records. Sales person said he just found out once we started asking questions. 5 minutes before that he stated he took the vehicle on trade and it was standard that they replace the brakes and tires and headlights at 11k miles before reselling. FYI 1 star is required to post or I would not give them any.

Amazing customer service. They made great time on my B Service and alignment. Looking forward to my next purchase.

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This dealership charged me for 2 new tires & mounted used tires on my 2022 CLA 45 AMG. I have pics with DOT #s verifying the #s don't match. I checked with service advisor, who checked front tires first, then went to rear when fronts did not match, then tried convincing me after the rear DOT #s did not match, that the front tires were the new tires. They had wires sticking out of both of them. They were mounted 3,800 miles previously, about 90 days prior. The tires before those made it to 18K & 8 months. I personally purchased 8 vehicles last year, 7 of ... Read More

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Google - Apr 23, 2023

This dealership charged me for 2 new tires & mounted used tires on my 2022 CLA 45 AMG. I have pics with DOT #s verifying the #s don't match. I checked with service advisor, who checked front tires first, then went to rear when fronts did not match, then tried convincing me after the rear DOT #s did not match, that the front tires were the new tires. They had wires sticking out of both of them. They were mounted 3,800 miles previously, about 90 days prior. The tires before those made it to 18K & 8 months. I personally purchased 8 vehicles last year, 7 of which were brand new 2022 year models, totalling $552K+. So not a guy lying about $1K on a business, previous business owner myself, & not taking the time to post this for any reason other than its' validity no doubt deserves documentation. BUYER/SERVICE/BEWARE! When I was passed along to a Matt, who refused to provide me with his last name, whom was the manager over service, refused to get back with me for 12 days after me complaining with proof his garage mounted used tires on my new car, he then says he is passing me along to the director of service, Phillip Johnson, & that he would contact me within the next business day. That was 16 days ago. So over a month has now passed, with no communication, no help, nothing but being completely blown off by this business' upper management after continuous complaints requesting resolution but no effort, communication, or resolution provided at all. At this time, I'm sure Phillip will find it important enough to reach out at this point, which I am no longer interested in his newfound interest in finding me a resolution. Thanks yall! Any other Mercedes-Benz dealer is where you should do business with. I have bought these cars for 3 decades, across multiple states, lived in this area majority of my life, & superior automotive group who owns this nwa mb dealer is a scam company with upper management lacking ethical standards.

Have you watched those videos of slimy oil change places trying to up sell you on stuff you don't need? That's what happens here. I took my van in for an inspection. Said I needed new wiper blades (just replaced) new air filter (just replaced my last oil change 2 months ago) said I needed all new tie rod ends because my tires are wearing weird (they're evenly worn across so I guess that's weird to them) and they wanted $170 to diagnose why the wiper fluid wouldn't spray lol I know the answer for free, it'... Read More

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Google - Jan 23, 2023

Have you watched those videos of slimy oil change places trying to up sell you on stuff you don't need? That's what happens here. I took my van in for an inspection. Said I needed new wiper blades (just replaced) new air filter (just replaced my last oil change 2 months ago) said I needed all new tie rod ends because my tires are wearing weird (they're evenly worn across so I guess that's weird to them) and they wanted $170 to diagnose why the wiper fluid wouldn't spray lol I know the answer for free, it's out of fluid! 🤦‍♂️ I gave them an extra star because the waiting lounge is nice where I waited 3 hours for a 1 hour appointment.

I had mechanical work done on my car- engine control unit, wiring harness and fuel injectors. After paying thousands of dollars in repairs, leaving the dealership the check engine light came back on and then later the car caught on fire.

I will not go into explicit details because I do not want to get anybody in trouble with their job, but this was one of the worst sales experiences buying a car that I have ever had. They knew a week ago that I was coming up to see this particular car. I drove a long way to see it, and even texted back and forth the morning I was driving up. I got there and the car was not there. I was told it was in the "cycle"... was not ready to show... what???? The other car ... Read More

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Google - Nov 4, 2022

I will not go into explicit details because I do not want to get anybody in trouble with their job, but this was one of the worst sales experiences buying a car that I have ever had. They knew a week ago that I was coming up to see this particular car. I drove a long way to see it, and even texted back and forth the morning I was driving up. I got there and the car was not there. I was told it was in the "cycle"... was not ready to show... what???? The other car I might have liked was sold and still on their internet. I also was not told that it was sold until I got there. We have bought maybe 30 cars. We own 4 right now. We were trading a Mercedes in for another one. I could go on.... but am tired of typing. It is not the worst car buying experience I have had.... but it is the second worst. They need managerial and training help.

Philip the service manager is a clown and only cares about himself and try’s to act like a big shot, wouldn’t deal with him even the employees don’t like him I’ve been told by a few of them, don’t know how he still has a job with superior.

I had a horrible experience with this company and still have an incomplete van. Bought in Nov. last year minus a part "hermes module" on back order. "Part should be here in a couple weeks and we'll throw it in for you. Shouldn't take long or you can do it on your first service." They never called. I called about it and scheduled an oil change 6 months later. Took them a few days to get the part. Took the van in and they said it would be a couple hours. They called me back ... Read More

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Google - Aug 31, 2022

I had a horrible experience with this company and still have an incomplete van. Bought in Nov. last year minus a part "hermes module" on back order. "Part should be here in a couple weeks and we'll throw it in for you. Shouldn't take long or you can do it on your first service." They never called. I called about it and scheduled an oil change 6 months later. Took them a few days to get the part. Took the van in and they said it would be a couple hours. They called me back and said they needed to keep it overnight to finish the job. Then say they need it for another half a day because "they haven't done this before". Unacceptable. I already lost $2,000 in wages not having my service truck for a day so needless to say here we are almost a year later and still have an incomplete truck. In the market for a new van as we speak but this will be the last place I go and still don't know how I'm going to get this part in my current van without losing wages again. I'm adding to this review as I am about as fed up with this place as I possibly can be. I'll put it to you this way if you have unlimited time, unlimited money, and unlimited patients then you may not have an issue with this place but if you're a blue collar worker out there trying to make a living You're going to have an impossible time trying to get stuff done with this place. When the check engine light came on last year they basically told me bring it in and we'll get to it when we get to it it could be one day it could be 5 days. When you run a service company and that's how you make a living this is a problem. And now just simply trying to get an oil change is a major ordeal. Was told to bring it in at a certain time and I brought it in at a certain time. Received a call from them asking me if I wanted to do the service a on top of the oil change which was about another couple hundred dollars for them to hook the computer up to the van keep in mind there are no check engine lights and no issues with the vehicle. They told me they hook it up to the computer just so Mercedes-Benz can see that it had the service which in itself is just hooking it up to the computer. I told him I did not want to do this service and they informed me that if I did not pay this extra money so they could hook the computer up they would not turn the light on and the service light would remain on unless I paid them that money. I refused that service. Went back to pick up my vehicle at the agreed upon time and they hadn't even taken it back. Personally feel like it was retribution for not buying into their scam to get more money out of me. I mean come on I'm already paying $400 for an oil change. I'm almost 50 years old and have owned many many many cars and dealt with many dealerships and service departments. I have never ever at any other place been treated this poorly. Then they just expect me to be able to hang out for an even longer period of time not considering my time, jobs, or wages. This place is literally the worst of the worst especially if you're a blue collar worker out there trying to make a living. Like I said if you're rich, white collar, have unlimited time, and have unlimited money then you probably won't have a problem and I'm assuming they'll treat you much different. Therefore unfortunately due to their extremely poor service, communication skills, I really like my sprinter van and unfortunately regret buying it every single day just because of how this place does business. I am now going to have to drive roughly an hour and a half out of town to go get decent service somewhere. Like I said I really like my van but honestly would have been better off buying a Dodge ProMaster and fixing it periodically. Probably would have cost me less money than this Mercedes-Benz with just basic maintenance, loss of wages due to their ineptitude and obvious dishonesty. I have lost thousands on top of thousands on top of thousands of dollars because of this place. I will not be returning and recommend anybody looking for a sprinter van go anywhere else. Literally anywhere else.

Most unethical dealership out there. Mercedes of NWA will try to scam you with anything.

UPDATE::: I’m writing this update exactly one week later. They “made things right” and took the car back and cleaned out the mold. They also updated the software, which is the “fix” for this issue. One day later, the nasty moldy smell came back, and we got no response from the service department, because we didn’t remove the review after we were harassed to do so. I did a mold test on the car AFTER they fixed it, and mold spores popped up within hours and didn’t even take the full 48 hours that the test suggested. I ... Read More

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Google - Jun 30, 2022

UPDATE::: I’m writing this update exactly one week later. They “made things right” and took the car back and cleaned out the mold. They also updated the software, which is the “fix” for this issue. One day later, the nasty moldy smell came back, and we got no response from the service department, because we didn’t remove the review after we were harassed to do so. I did a mold test on the car AFTER they fixed it, and mold spores popped up within hours and didn’t even take the full 48 hours that the test suggested. I did go ahead and disclose the issue and traded in the car. I truly do recommend going to any other Mercedes dealership for your sales/service needs. The service department here is the reason I’m selling my GLS450. There was a class-action lawsuit against Mercedes for horrible smells/moldy A/Cs. My car smells horrible and it’s so embarrassing to drive people around in, not to mention the health risks associated with mold, so I made an appointment here to have the issue dealt with. If you Google it, this is a very common issue and you can find all sorts of information directly from Mercedes-Benz stating they will warranty that particular issue until the car is of a certain mileage/age. My car falls well under those constraints, and yet they still refuse to warranty the fix because of the brand of air filters that I replaced mine with less than two months ago. They wanted to charge several hundred dollars to “remedy” the issue, which consisted of cleaning the evaporator and replacing the filters that I just replaced. This did not include cleaning the mold out of the air ducts. The service advisor then continued to act like the lawsuit was nonexistent and would say “lawsuit” in quotations. They also refused to clear service lights from my car out of spite because we did not service my car there (reason for that being subpar service in the past), and told us to Google it. We are not problematic people in the slightest, as my husband is in the car business, and I myself used to work for Mercedes, so we know what it’s like in the service industry. I highly recommend you take the drive to Elite Mercedes-Benz in Springfield for sales and service, as they better suited to address your needs.

Disapointed of Mercedes NWA, serviced my 2016 GLA250, bad service, expensive, no Amex accepted. Seems like you only can bring your 2022 Merc.

I would rather drive 10 hours to another Mercedes’ dealership to purchase a car than buy one from this place. The sales manager is disrespectful and talks down to female customers and employees. Will take my business elsewhere, where I’m treated like a valued customer

Service department is very lacking! When you call for a service they tell you oh yeah it only take a couple hours but after 9 hours they still haven't finished, lots of people in there but all wondering around visiting nobody actually doing working on the vehicles. they told us the paperwork takes a long time, now it's been 45 minutes for the paperwork and we're still waiting. After sitting in their waiting room all day every person that came in there for a service they came back to them and told them they found something else wrong with ... Read More

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Google - May 23, 2022

Service department is very lacking! When you call for a service they tell you oh yeah it only take a couple hours but after 9 hours they still haven't finished, lots of people in there but all wondering around visiting nobody actually doing working on the vehicles. they told us the paperwork takes a long time, now it's been 45 minutes for the paperwork and we're still waiting. After sitting in their waiting room all day every person that came in there for a service they came back to them and told them they found something else wrong with their vehicle and needed to have more work, lots of UP selling going on!!

I am very disappointed in Mercedes. It is pretty sad that the service department is not willing to help an out of towner. My husband and my son came in to the service department this afternoon to see if they could read a code on our Mercedes Revel. To see if it was safe to keep driving it. They are over 1,000 miles from home and the engine light came on. The service department said we cannot help you. My husband asked do you know who can. The service departments response is that the dealership might be able to help you ... Read More

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Google - Apr 23, 2022

I am very disappointed in Mercedes. It is pretty sad that the service department is not willing to help an out of towner. My husband and my son came in to the service department this afternoon to see if they could read a code on our Mercedes Revel. To see if it was safe to keep driving it. They are over 1,000 miles from home and the engine light came on. The service department said we cannot help you. My husband asked do you know who can. The service departments response is that the dealership might be able to help you in Kansas City. Seriously, this is the type of dealership that is run. I am shocked they are not willing to help someone. I definitely do not recommend the service department!!!

The most horrible customer service i have ever had. No communication on their part. I will never take my car to them for service again.

Extremely slow service, took my car in on a Thursday morning for a 2 hour job and didn’t get it back for 4 days.

I see why they are rated 2.5. Sale was fine but you can not speak with anyone after the sale. Everyone is supposed to be busy. Leave a message & no one will return your call from the salesman to the manager. We have had our car for almost 2 months & still can’t get it titled. From Mandy the financial manager to Clint the sale person. Not only we got 1 price quote & when we were ready to buy price was upped 7 grand. Bad experience overall. Very disappointed for a Mercedes dealer ship.

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Long waiting. No value for you if you don't have a new car. They don't treat their customers equally, it depend on your status and how much you pay and how much your car value. They look at you as money not as customer or human. In this place and with this people Only money talk unfortunately.

The service after the sale is nonexistent. I purchased two cars and one had an electrical issue the day after I bought it and it still has a few months of warranty remaining on it. It was a 3 day ordeal to get a vehicle that I had owned less than 12 hours repaired. The second vehicle that I purchased had the check engine light come on due to an engine component failure. I was told to drive the car and if it broke down then they would cover the repair and provide a loaner. After they get the sale you have ... Read More

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DealerRater - Feb 10, 2021

The service after the sale is nonexistent. I purchased two cars and one had an electrical issue the day after I bought it and it still has a few months of warranty remaining on it. It was a 3 day ordeal to get a vehicle that I had owned less than 12 hours repaired. The second vehicle that I purchased had the check engine light come on due to an engine component failure. I was told to drive the car and if it broke down then they would cover the repair and provide a loaner. After they get the sale you have to learn to repair it yourself.

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The service after the sale is nonexistent. I purchased two cars and one had an electrical issue the day after I bought it and it still has a few months of warranty remaining on it. It was a 3 day ordeal to get a vehicle that I had owned less than 12 hours repaired. The second vehicle that I purchased had the check engine light come on due to an engine component failure. I was told to drive the car and if it broke down then they would cover the repair and provide a loaner. After they get the sale you have ... Read More

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Google - Feb 9, 2021

The service after the sale is nonexistent. I purchased two cars and one had an electrical issue the day after I bought it and it still has a few months of warranty remaining on it. It was a 3 day ordeal to get a vehicle that I had owned less than 12 hours repaired. The second vehicle that I purchased had the check engine light come on due to an engine component failure. I was told to drive the car and if it broke down then they would cover the repair and provide a loaner. After they get the sale you have to learn to repair it yourself.